Right of withdrawal
Right of withdrawal for consumers
(A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither attributable to their commercial nor their independent professional activity.)
Cancellation policy
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The cancellation period is 14 days from the day,
- on which you or a third party designated by you, who is not the carrier, have taken possession of the goods, provided that you have ordered one or more goods as part of a single order and these are delivered together;
- on which you or a third party designated by you, who is not the carrier, took possession of the last goods, provided that you ordered several goods as part of a single order and these are delivered separately;
- on which you or a third party designated by you, who is not the carrier, took possession of the last partial shipment or the last item , provided that you have ordered goods which are delivered in several partial shipments or items.
To exercise your right of withdrawal, you must inform us ( Écalutier GbR , Badstraße 27, 73485 Unterschneidheim, Germany, Telephone: +49 173 2482029, Email: info@ecalutier.com ) of your decision to withdraw from this contract by means of an unequivocal statement (e.g. a letter sent by post or email). You may use the attached model withdrawal form , but it is not obligatory.
To meet the deadline, it is sufficient that you send the notification of exercising your right of withdrawal before the withdrawal period expires.
Consequences of the revocation
If you cancel this contract, we will reimburse all payments received from you, including delivery costs (excluding any additional costs arising from your choice of a delivery method other than our cheapest standard delivery option), without undue delay and at the latest within 14 days from the day on which we receive your cancellation notice.
For the refund, we will use the same payment method that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this refund.
We may refuse to refund the purchase price of goods that can be sent by parcel post until we have received the goods back or you have provided proof that you have returned the goods, whichever is the earlier.
- You bear the direct costs of returning goods that can be sent by parcel post.
- The direct costs of returning goods that cannot be sent by parcel post are estimated at a maximum of approximately EUR 150 .
You are only liable for any loss in value of the goods if this loss in value is due to handling that is not necessary for testing the condition, properties and functioning of the goods.
Grounds for exclusion or termination
The right of withdrawal expires prematurely in the case of contracts
- for the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery;
- for the supply of goods if, after delivery, they have become inseparably mixed with other goods due to their nature;
- for the supply of audio/video recordings or computer software in a sealed package if the seal has been removed after delivery.
Sample cancellation form
(If you wish to cancel the contract, please fill out this form and return it.)
Contact & Return Address
Écalutier GbR
Represented by: [Name 1], [Name 2]
Badstraße 27, 73485 Unterschneidheim, Germany
Telephone: +49 173 2482029
Email: info@ecalutier.com
Frequently Asked Questions (FAQ)
How long do I have to cancel?
You can cancel within 14 days of receiving the goods.
How do I get my money back?
Refunds will be issued within 14 days of receiving your cancellation notice, using the same payment method unless otherwise agreed.
Who bears the return costs?
You are responsible for the direct costs of the return shipment. For returns that cannot be sent by parcel post, we estimate the costs to be a maximum of approximately EUR 150.
Are there any exceptions?
Yes, for example, in the case of unsealed hygiene products, inseparably mixed goods, or unsealed audio/video/software data carriers.
Is there an online cancellation button?
Yes – starting June 19, 2026, we will provide an electronic cancellation function. During the cancellation period, you will find it on this page and in your customer account.